Can i cancel alton towers tickets

Your escape to Alton Towers Resort awaits! These continuing measures include: Lower capacity — into our Resort, queue lines where applicable and some experiences. Therefore, pre-booking your visit will remain essential to guarantee entry. Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working, most notably when in indoor locations.

Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations across the Resort You may still see suggested spatial separation markings and other similar operating adjustments around the Resort to help aid guest comfort and experience.

We ask that during your visit you respect and observe these wherever possible to help us provide you all with a first-class experience Screens may still be in place for some actor led experiences. In addition, some meet and greets and live entertainment may continue to have limited numbers or a change in layout as part of our phased response to changes in Government guidelines from July 19 th.

Frequently Asked Questions - Short Breaks. How do I redeem my voucher? I wish to discuss my short break booking with a member of your Guest Experience Team. What are my options? Frequently Asked Questions - Theme Park. What safety measures will be in place when I visit? Lower capacity — into our Resort, queue lines where applicable and some experiences. Will I have to wear a mask? Do I need to book tickets online? Do you have Fastrack on sale?

Merlin reserves the right to offer a substitute booking on an alternative date in substitution for any other form of redress. Merlin reserves the right to amend a booking reservation but not to a lesser value or quality.

You will be notified in writing as soon as reasonably practicable of any such amendment. If you feel dissatisfied with any aspect of your stay, please speak to the Guest Relations Manager within the Accommodation. In most cases, we will be able to help you immediately so that you can enjoy the rest of your stay. Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure from the Accommodation, to the Guest Relations Manager.

All contact must be made by the lead booking name on the reservation, as replies will only be addressed to this person. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Accommodation or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Accommodation or has been found inside the Accommodation without a valid booking reference.

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Accommodation. Smoking including of e-cigarettes is strictly prohibited inside the Accommodation.

You shall not disrupt the comfort and enjoyment of other guests, the efficient running of the Accommodation or cause offence to other guests. Where this is the case, you shall have no right to a refund. Children must be supervised at all times and must not be left in guest rooms on their own. You must wear appropriate clothing including a top and shoes at all times whilst in and around the Accommodation.

If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Accommodation. Motor homes, camper vans, caravans or any other vehicle of a similar nature are permitted at the Accommodation for the duration of your stay, but they must not be used for the purposes of accommodation. No vehicles, including motor homes and caravans, are permitted to remain at the Accommodation beyond the duration of your stay.

It is prohibited to bring into the Accommodation any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the premises without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution.

The consumption of intoxicating liquor is permitted only in authorised places within the Accommodation. Accordingly, intoxicating liquor may not be taken into the premises and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Accommodation or escorted from it without any right to a refund.

The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Accommodation without any right to a refund. CCTV cameras are used to assist in the proper running of the Accommodation.

All items, belongings and other property brought into the Accommodation by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Accommodation.

Guests are not permitted to start fires or barbeques on site. Pets or animals of any nature are expressly prohibited in the Accommodation except for guide dogs, hearing dogs and registered assistance dogs and, for the avoidance of doubt, should not be left in any vehicle parked at the Accommodation. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Accommodation provided that these are solely for private use and are not sold or used for any commercial or public purpose. For the avoidance of doubt, you must not take photographs or capture video footage of any individual s in the Waterpark from any of the public areas which overlook the Waterpark. Entry to the Accommodation is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.

Bedrooms at the Accommodation are available from 3. The person making the booking shall ensure that all occupants of bedrooms shall be made aware of the emergency fire procedures in place at the Accommodation. Photographic identification is required upon arrival at the Accommodation before check in. However, Merlin reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Accommodation during your stay or for any items that are missing when you leave.

If paid on card this will take working days. Full Terms and Conditions of booking are available on their website www. If, for any reason, you would like to amend your booking after it has been confirmed, Holiday Extra Ltd will use all reasonable endeavours to assist you but cannot guarantee to meet any such requests. Please be aware amendments may incur an additional charge. The rate of an existing booking will not be reduced in the event that rates have changed.

If, for any reason, you have to cancel your stay you should contact the Customer Experience team on as soon as possible. The following cancellation rates apply:. Fees are based on the total booking cost. The cancellation charges of Winter packages or special event packages may vary. Once your hotel package has been confirmed, Holiday Extras Ltd will accept responsibility for it in accordance with their Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations A binding contract between you and Holiday Extras Ltd comes into existence when you are given a booking reference.

You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin.

By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety , taking into account any personal medical conditions. For health and safety reasons, wheelchairs are the only transport device permitted within the Attraction.

Glass items including drinks bottles and perfume bottles are not permitted in the changing areas or on poolside. For the avoidance of doubt, outside food and drink is not permitted to be brought into the Attraction.

Merlin will endeavour to ensure that as many slides and attractions as possible are available for use by guests at the Attraction. The reason for any closure or restriction may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require.

Additionally, Merlin reserves the right to operate timed sessions during busy periods in order to control volume during periods of high demand. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, structures, exhibits, fabrics or buildings at the Attraction or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid ticket ; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source.

All persons entering the Attraction must pay for admission or hold a valid ticket. Only persons authorised by Merlin are permitted to sell or offer for sale any items to guests within the Attraction grounds. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that those guests who are part of the group comply with these Entry Conditions.

If re-entry into the Attraction is required, an appropriate hand-stamp must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access.

The Attraction operates a strict adult to child regulation policy in order to comply with health and safety standards and therefore any child or children up to the age of 9 years must remain under the control and supervision of an adult at all times in accordance with the following adult to child ratios:. Smoking including of e-cigarettes is strictly prohibited inside the Attraction. You must wear appropriate swimwear at all times whilst at the Attraction.

If you fail to wear swimwear which Merlin considers to be appropriate or which is likely to cause offence in any way, you will be refused entry or removed from the Attraction.

Babies and toddlers not toilet trained must wear swim-nappies at all times. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. It is prohibited to bring into the Attraction any weapons , fireworks , smoke bombs , glass bottles or other articles which may cause injury.

Accordingly, intoxicating liquor may not be taken into the Attraction and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.

All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

Pets or animals of any nature are expressly prohibited in the Attraction. For the avoidance of doubt, pets or animals should not be left in any vehicle parked at the Attraction. You are permitted to take casual photographs within the Attraction save for in the changing areas, toilets and showers. Any photographs shall be solely for private use and shall not be sold or used for any commercial or public purpose.

For the avoidance of doubt, you must not take photographs or capture video footage of any individual s in the Attraction from any of the public areas overlooking it. Video recording of any nature is not permitted in any area of the Attraction.

Please note that these Entry Conditions are subject to the rules and restrictions applying to individual treatments which shall be notified to you by a member of Merlin personnel at the time of your treatment consultation. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by our personnel or any third party instructed on behalf of Merlin.

Glass items including drinks bottles and perfume bottles are only permitted in designated areas within the Attraction. For the avoidance of doubt, food and drink is not permitted to be brought into the Attraction. Any person under the age of 16 must be accompanied by an adult at all time.

We reserve the right, in our absolute discretion, to change the age restrictions referred to in this condition in the interests of safety and security. We will endeavour to ensure that as many facilities as possible are available for use by guests at the Attraction. The reason for any closure or restriction may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if we reasonably consider the circumstances so require.

If the whole Attraction is closed for any of the reasons set out above, we reserve the right to offer a booking on an alternative date in substitution for any other form of redress.

If you have any special request, you must advise us at the time of making your booking. We will try to accommodate such requests but we regret that we cannot guarantee any such request.

We reserve the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the Attraction grounds, walls, structures, fabric, fixtures or fittings at the Attraction or displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Merlin; or has been found inside the Attraction without a valid booking reference.

If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at our discretion, be denied entry or escorted from the Attraction without any right to a refund. The Aqua Relaxation Rooms and treatment waiting areas are quiet zones and therefore all guests should keep noise to a minimum whilst in these areas.

Guests should arrive for treatments at least 10 minutes before the scheduled time. All facilities located at the Attraction must only be used in accordance with the relevant operator's instructions. You must wear appropriate swimwear at all times whilst using the Aqua Relaxation Rooms. If you fail to wear swimwear which we consider appropriate or which is likely to cause offence in any way, you will be refused entry or removed from the Attraction.

Pets and animals of any nature are expressly prohibited in the Attraction. For the avoidance of doubt, pets and animals should not be left in any vehicle parked at the Attraction. Some of the treatments at the Attraction are not suitable for guests with certain medical conditions or health concerns particularly those involving extremes of temperature.

If you are in any doubt at all with regard to your fitness to receive our treatments, you should contact your doctor for further advice and should contact us before making a booking to discuss the nature of treatments at the Attraction. You will also have an opportunity to discuss the nature of the treatments with a member of Merlin personnel during your treatment consultation. All persons entering the Attraction must pay for admission or hold a valid booking reference.

All bookings are non-transferable , not for resale and will become automatically void on any transfer for value except as provided in the cancellation policy set out below. Bookings are only valid on the date and time set out in the booking reservation.

Bookings will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. Top experiences across Great Britain with many attractions being valid for 12 months. Relax in the knowledge you are booking with a reputable company. Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of.

Next slide. Home Alton Towers Resort - Off-peak. Alton Towers Resort - Off-peak One of Britain's greatest and most popular theme parks, with over 50 rides and attractions for fun-loving adults and children. Mobile ticket. National Lottery Days Out.

Standout list. Free cancellation Cancel up to 48 hours in advance to receive a full refund. Covid preventive measures Learn more about preventive measures in the dedicated section below. Mobile ticket Receive instant confirmation and download the mobile ticket directly on your phone. Wicker Man: explore the first wooden rollercoaster to be built in the UK for 21 years, with the unique thrill of fire. What's included.

Access to 50 between rides and attractions. Please note: cancellation protection is non-refundable. If your booking has been affected by the Covid pandemic, we promise to make it easy for you to amend your short break and ensure you won't miss out when you're ready to return.

Our Promise: If your stay is impacted by closure of the Resort, we will automatically issue a voucher that you can use as payment towards any future break any package, hotel, party type etc. There is no need to contact us, you will receive your voucher via email shortly after the announcement of a closure.

If you've been affected by a Resort closure and want to discuss your options, please contact our Guest Experience Team. Our Promise: If your stay is impacted by Government travel restrictions, we will issue a voucher that you can use as payment towards any future break any package, hotel, party type etc. If you've been affected by travel restrictions and want to discuss your options, please contact our Guest Experience Team.

Our Promise: If you need to make any changes to your booking because you are self isolating, you must contact our Guest Experience Team 3 days prior to your stay.