Should i buy from stubhub

I called them back, multiple times!!!! They are completely understaffed and did not take my call at all! I was waiting for someone to pick up for over 1 hr. She called me back and said that it was not possible because months has been passed by.

But they do not seem to understand that. I spoke with the supervisor Twoin, and let me tell you the worse experience.

They are not customer service oriented company. This company is the worse!!! I have never dealt with a company like this one. Purchased full price tickets 6 months ago for outside lands. The tickets did not get shipped until a day ago event starts today. According to UPS, the tickets will not be delivered tonight. After waiting on hold for an hour, I got in touch with customer service to which they responded, since it's a three day show and the tickets are arriving part way through the show, they cannot offer me a refund.

I suppose next time I will just buy tickets for the second two days? Furthermore, they stated that since UPS now has the tickets, it's not their fault and if UPS has further delays, there is nothing they can do.

Absolutely ridiculous. Furthermore, the companies website and call center is very dysfunctional. When calling in, the automated response continually told me the show has been rescheduled, which it has not been, further adding to my anxiety. What I don't understand is why they simply didn't send me the tickets when I purchased them.

Instead of enjoying myself and getting ready for the show, I'm now worried about this and trying to get the tickets last minute. Totally not worth it!!! Agreed with all the others on here that this is a shady company and not upholding their promises. I recommend you look elsewhere for tickets. Get buying tips about Ticket Websites delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

We bought two amazing tickets to Alejandro Sanz on the Grand Suite. Turns out, in our digital world, this tickets were "physical" and sadly "lost in the mail" with no e version available. We came to the concert two hours before due to our excitement, talked to customer service the whole two hours with no solution, the tickets were apparently imaginary unicorns, no one had access to this tickets, no way to prove their existence and no one had ever seen them.

If I could give negative stars I would. Oh well. I was told my tickets were sold and I washed my hands of the terrible experience. I will never be doing business with StubHub again. I sold 2 tickets for an event next week and shipped out my ticket and today when I logged into StubHub and checked the tickets I sold are completely gone from my profile. I will no longer be using stub hub.

But, I think there was enough of an uproar with people that the beginning of last month Sept. They are liars! And thieves! Companies making money hand over fist should NOT be allowed to treat customers this way! I bought six tickets to a college football game a month in advance. As game day approached, the electronic tickets were not showing up.

It turns out that Stubhub allows ticket sellers to wait until game day to turn in their tickets. Our ticket seller never turned in our tickets, so we were left holding the bag, with no tickets to the game, and no time to recover. Allowing ticket sellers to wait until the day of the event leaves no fallback position for the ticket buyer. And if you buy alternate tickets, and then the seller comes through on event day, you are left with two sets of tickets and no time to try to recover your money.

Also, the now famous lack of customer service was very clear. I called their contact center multiple times, sitting on hold for over three hours on two occasions before giving up. When I finally reached a human being, I was told of this policy, and that there was nothing that could be done. When I asked to speak to a supervisor, I was told that the contact center had no supervisors. There are lots of other ticket resellers out there.

Take your money elsewhere. Avoid Stubhub like the plague. We sold our 4 MLB season tickets all in a row. The seat nubers were not consecutive, but they are all in a row. Stubhub canceled the order using email.

Turns out they thought they were not in a row, but the tickets are in a row according to the MLB seaon tickets sellers. Sold them that way all season. Customer service was not helpful at all!!!! Waited another hour on the phone to talk to a manager. Had to hang up and not sure she ever did even try to get a manager. I purchased 3 tickets to the ashes test at Lords. I attended the game with friends and it was rained out and never started.

Lords cricket club refunded all tickets. StubHub sent me an email advising that the tickets would be refunded but they never were. I have been calling and emailing StubHub for 2 years now and always get long extended waits and promises to resolve the matter which never eventuate. So in my experience FabProtect is a scam. They rescheduled the show 3 times for 3 years. The show has now been canceled for Sept 18th Venue confirmed cancelation of show.

And they are still selling tickets for the canceled show. What a rip off! Customer service was never their forte, and I just gave up. Beware of these rip off artists. I purchased tickets to an event through StubHub and never received my tickets.

To this point I have also not received a refund, as contacting customer service is not possible. A quick glance at their customer service Twitter account makes it clear that this is just how they operate now. Do not ever buy from StubHub. My concert tickets did not work at the gate, and no matter what time of day you call them it is a 3 plus hour wait to get through purposefully designed with no chance at a refund or a solution to ticket issues.

In no universe should one contemplate using this company. Their business model let sellers sell fake tickets and steal from the consumers. Look at all their social media pages, reviews consistently awful. This company is a scam. I failed to receive Red Sox tickets I had sold.

I give them a FAIL. The game is in 8 hours. First western conference finals game ever s d Stub Hib was my choice to get my tickets.

I feel like a victim. Do not believe the view stub hub gives you. I purchased tix that showed no view obstruction nor mentioned in print a view obstruction. When I arrived at my seat I could not see home plate. Imagine not being able to see the catcher or hitter throughout the game and not being informed of that prior to your purchase?

I will never use stub hub again. They should be fined for misleading advertising. I should have read reviews about this company before I used them. They are terrible and I will never purchase anything else from them. Their website is terrible their customer service terrible everything about them is terrible. This is utterly and totally absurd!

There is no other way to contact this company. All we want is a refund of the ticket price as well as attached fees. If I could bill them for my time I would.

Following this we will no longer use stub hub and have already been warning our many friends and family members about this company. Had a very tough time trying to get a refund out of these folks. Terrible customer service. Had to resort to submitting disputes with the credit card company.

Do not use StubHub! I purchased tickets from Stubhub for an events which was cancelled due to Covid StubHub claims to stand by their ticket purchases and when an event is cancelled you can receive your money back. This is false and like so many others, I am fighting for a refund for a cancelled show and I would like my money back vs. I, too, am going through my credit card company to have my money returned to me. Our credit card company is going to fight this for us.

That is an absolute false statement. We intend to join a class action suit against these thieves. The Rolling Stones announced on Sept 15 the concert was cancelled. We are not event goers. Event was cancelled. They refuse to refund cash, they will only issue a coupon that expires end of They are basically extorting me and forcing me to apply my money to a future event. How is this legal? There are a few states that have laws to protect consumers from this type of abuse 14 I think but the rest of us are just out of luck.

Do not use this company. Obviously they feel they can change their policies at any time they want to line their coffers. There is a class action lawsuit that I hope gets justice for all of us affected. It is criminal the way stub hub has handled the refund of postponed shows during the pandemic. They postponed the show to October of , then postponed the show again to September of StubHub claims they bought my tickets from an individual when in fact the bought the tickets from the concert promoter as they were advertising entire rows and sections available for sale.

They now insist on keeping my money for nearly 2 years and are only willing to allow me to re-list my tickets for sale in competition with their own tickets WHEN tickets go back on sale again. I protested this to American Express and they took StubHubs position. Horrible and dishonest company. After the cancelling of the baseball season, they have refused to refund my money for the cancelled games — though it clearly states so in their policy.

After taking the issue to my credit card company they closed my account so I can not even log in. Use someone else or pay the price!! These people will gladly take your money and then change the refund policy.

Instead of refunding your money as any ethically correct company would do, they refuse to refund! During a global pandemic!!! Then will will fight your credit card disputes! Highway robbery! Hope they go belly up for the way they have treated their customers victims! Just do the research and read all the bad reviews, those will tell the tale!

Give your business to a trustworthy company and save yourself all the misery I have been through! Thanks Stubhub! We had 4 tickets to John Fogerty for mid March in Arizona. We sold 2 relatively quickly. They blamed PayPal too. The Second pair was sold and the tickets immediately transferred around March 9 or 10th for an event on March Still no money paid to us even though we have called Stub Hub multiple times. We have been told multiple things that are inconsistent. The buyer has the tickets.

Stubhub has the money and we have nothing! They are horrible to deal with. Avoid this business at all costs! Due to Covid the show has been rescheduled for November 14, I can not attend the event in November and Stubhub does not give refunds for rescheduled shows. My only option is to re-sell the tickets at probably a loss.

The tips below can also apply to Stubhub alternatives, such as SeatGeek. StubHub is definitely a legit company. It also has sponsorships with over organizations worldwide, including many sports teams and leagues, as well as some technology companies such as Apple, Spotify, and Uber. Overall, StubHub is fairly reliable, but this depends on how your tickets are delivered. If you have to have your tickets shipped to you, then things start to get iffy.

It also has the FanProtect guarantee, which can reimburse you if your tickets are late, not valid for the listed event, or grossly misrepresented.